There are a few things that can lead to a Purchase Card being Declined. Knowing those will help you avoid declines in the future.
- Insufficient funds – The transaction you are attempting to make is larger than the amount on the card. Once you load more funds, it will process successfully.
- Wrong billing address– You need to put in the correct billing information or it will be declined. You can locate the address associated with the card by clicking on the purchase card's name on the purchase card dashboard. A popup window will appear with information on the card including the billing address.
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- NOTE: The wrong zip code is a big reason why it may be declined.
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- Your card is locked – There was some activity that was suspicious and the card is temporarily locked. This will be posted on your Purchase Card dashboard if that is the case. An example is the wrong pin number was used incorrectly multiple times in a short period of time.
- Trying to use it for restricted uses - Merchant and cash access restrictions from ATMs, cash-back options, gambling establishments liquor stores ETC. For example, you can’t use the card to purchase gift cards.
- Merchant is located outside of the United States - No international transactions are allowed.
NOTE: If a transaction is attempted multiple times the card may be blocked to help avoid fraud. If the card is blocked, it can be unblocked but you will need to reach out to Trans Card to unblock the card. Greekbill reps can assist you with a blocked card as well.
If you have questions about purchase card declines, reach out to your greekbill rep for help.