Q. What is greekbill?
A financial vendor company that provides a platform for your chapter to manage members' accounts, billing, budgeting, sending out invoices, and reporting.
Q. How much does greekbill cost?
Greekbill Fee - $18 per member per semester ($36.00 per person per year), plus any processing fees.
Q. Does greekbill have processing fees?
If your members pay by e-check/ACH/paper check, there is no cost (0% processing fee). For any card payments, there is a 3.5% transaction fee. These transaction fees are taken out after the member submits payment and before they are transferred to the chapter.
As an example of how processing fees are taken from payments, if a member pays $100 by credit card, greekbill will take $3.50, and $96.50 will be transferred to your chapter.
Q. How do I access greekbill?
You will need to log into mySigEp and find the greekbill page, which will take you to your member account.
Q. How do I add members?
You will need to update your roster through mySigEp, which will sync with greekbill. The sync occurs every 15 minutes.
Q. How do I get admin access to greekbill?
Make sure you update officers on mySigEp. Once you have, there will be a toggle in the upper left-hand side of the greekbill member account next to your name. Once you click the Admin button, you will have access to your chapter's account. If you don't, reach out to greekbill to gain admin access.
Q. How do I assign charges?
Charges are added by the chapter admin, not the greekbill account representative. This can be done in the invoice module of the platform.
Q. Once charges are added, do my members get a bill immediately?
It is important to note that once you post a charge, it will sit as a pending charge until your invoice date. You can find your invoice date in the invoice module in the tile next to the pending charges.
Q. When do my invoices go out?
A standard billing cycle is added to every account when onboarded. The standard billing cycle invoices charge on the 1st of every month. This is customizable by each chapter. To change the billing terms, please reach out to your greekbill account representative.
Q. Can I use contracts and payment plans?
Yes, greekbill can create custom contracts and payment plans that fit your chapter’s needs.
Q. What if a member pays outside of greekbill?
As members make payments, you can view their particular account or the amounts received page under the reports tab. If a member pays you NOT through greekbill such as a check/cash, to keep their accounts current and your records correct, you will need to keep track of their payment by posting a “Chapter Collected Payment.”
Q. How do we receive payments our members make?
Funds are transferred once a week every Friday from the payments collected from the previous Monday through Sunday date range to the bank account you have on file via direct deposit.
Q. How do we update the roster?
If you need to update any member’s status, such as abroad, disaffiliating/resigning, or graduating and becoming an alumnus, you will need to update them through mySigEp. Once the change is made on mySigEp, please allow 15 minutes for the transition to be visible on greekbill.
Q. How do members pay?
Members have the option to pay in multiple ways.
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- Pay online electronically via Credit Card/Debit Card or ACH/E-Check.
- Pay by phone : (800)457-3816
- Mail a check:
- Make the check out to greekbill and add the member’s name, organization, chapter name, and greekbill member number.
Mail the check to:
greekbill, Inc.
PO Box 639550
Cincinnati, OH 45263
Q. Can I add a secondary user?
Yes, you may add a secondary user in your greekbill member page settings.
Q. Who do I reach out to for help?
Each chapter has its greekbill account representative willing to help answer any questions. Your greekbill account representative contact information is listed on your chapter’s dashboard.
Additionally, we have a customer care team available for your members to reach out to via phone, email, or live chat.